FAQ

FREQUENTLY ASKED QUESTIONS

What does Valerue sell?

Valerue offers curated blind boxes, iPhone cases, charms, earphone pouches, and selected fashion accessories.

How do Valerue blind boxes work?

Our blind boxes are designed around the experience of surprise and discovery.

Depending on the product purchased, the style, color, design, or combination you receive may vary.

Unless the product page specifically states otherwise, exact items inside a blind box are not guaranteed.

Can I request a specific style for my blind box?

If the product page provides a preference or note option, you may leave your preferences when placing your order.

We will consider eligible requests whenever possible, but preferences are not guaranteed unless clearly stated on the product page.

What if I do not like the item I receive in a blind box?

Receiving a style, color, or design that is different from your personal preference does not by itself mean that the product is defective.

Eligible returns remain subject to our Refund Policy and applicable consumer laws.

How long does delivery take?

Estimated delivery is generally 7–15 business days after shipment.

International orders may occasionally take longer due to customs clearance, local carrier processing, public holidays, weather conditions, or other circumstances outside our reasonable control.

Will I receive tracking information?

Yes.

Tracking information will be provided once your parcel has been shipped and tracking becomes available.

Please note that international tracking may occasionally take several days to update.

Can I change or cancel my order?

Please contact us as soon as possible.

If your order has not yet entered processing or shipment preparation, we will do our best to assist.

Once an order has been processed or shipped, changes or cancellation may no longer be possible.

What if I ordered the wrong iPhone model?

Customers are responsible for checking their phone model before ordering.

If you selected the wrong model and the item is otherwise correct and free from defects, the return will normally be treated as a customer-requested return.

Please see our Refund Policy for details.