WARRANTY POLICY

WARRANTY POLICY

Valerue carefully checks products before shipment.

If you believe your product arrived with a manufacturing defect or fulfillment problem, please contact us as soon as reasonably possible.

Our product support covers confirmed faults that existed when the product was received.

It generally does not cover damage or changes caused by:

  • Normal wear and tear
  • Scratches from everyday use
  • Accidental impact or dropping
  • Improper use
  • Excessive pulling or force
  • Water or moisture exposure
  • Improper cleaning
  • Heat exposure
  • Color transfer
  • Improper storage
  • Natural changes to materials or finishes over time

To report a possible product defect, please provide:

  • Your order number
  • Clear photographs of the product
  • Video where helpful
  • A brief description of the problem

We will review the information provided and determine the appropriate solution based on the individual case.

This Warranty Policy is provided in addition to, and does not replace or limit, any mandatory statutory rights available under applicable consumer law.