SHIPPING & DELIVERY

Thank you for shopping with Valerue.

We carefully prepare and check each order before shipment.

ORDER PROCESSING

Orders require preparation and processing before being handed over to the shipping carrier.

Processing times may occasionally be longer during public holidays, new collection launches, promotional periods, or periods of high order volume.

Once your parcel has been shipped, tracking information will be provided when available.

ESTIMATED DELIVERY

Our estimated delivery timeframe is generally:

7–15 business days after shipment

Business days do not include weekends or public holidays.

Please note that delivery times are estimates rather than guaranteed delivery dates.

International parcels may occasionally be delayed due to customs clearance, carrier processing, severe weather, public holidays, remote destinations, or circumstances outside our reasonable control.

TRACKING

Once tracking becomes available, it will be provided for your order.

International tracking may occasionally take several business days to update, particularly while a parcel is in transit between countries or undergoing customs processing.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or local authorities.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the recipient.

Valerue does not control charges imposed by local customs authorities.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please check your shipping information carefully before completing your order.

If a parcel cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel, additional shipping charges may apply if reshipment is requested.