REFUND POLICY

RETURNS & REFUNDS

We hope you enjoy your Valerue order.

If you would like to request a return or believe there is a problem with your order, please contact us before sending any product back.

EUROPEAN UNION CUSTOMERS

Valerue offers eligible customers located in the European Union a 30-day return period from the date of delivery, subject to the conditions below and any mandatory consumer rights provided by applicable law.

To be eligible for a return, the product should remain:

Unused
Unworn
Undamaged
Complete with its original accessories
In its original packaging where reasonably possible
In a condition suitable for resale

Customers may inspect products to the extent reasonably necessary to determine their nature, characteristics, and function. Where handling goes beyond what is reasonably necessary and results in diminished value, an appropriate deduction may apply where permitted by law.

Nothing in this policy limits any mandatory rights available to consumers under applicable law.

CUSTOMER-REQUESTED RETURNS

Where an eligible return is requested for a reason not caused by Valerue, including:

Change of mind
Selecting the wrong phone model
Ordering the wrong color or style
No longer wanting the product
Personal preference

the customer is responsible for the cost of returning the item.

Original shipping charges are generally non-refundable except where required by applicable law.

OUR ERROR OR PRODUCT PROBLEM

Please contact us if you receive:

The wrong product
The wrong model caused by our fulfillment error
A product that arrived damaged
A product with a confirmed manufacturing defect
An item missing from your order due to our error

Please provide your order number together with clear photographs or video showing the issue.

If the problem is confirmed to be Valerue’s responsibility, we will provide an appropriate solution.

Where a return is required because of our error, Valerue will cover reasonable return shipping costs.

Depending on the circumstances, the solution may include a replacement, refund, or another appropriate resolution.

BLIND BOXES & SURPRISE PRODUCTS

Blind boxes and surprise products are intentionally sold with an element of random selection.

Unless otherwise stated on the product page, the exact style, color, design, or combination received is not guaranteed.

Receiving a design that is different from your personal preference does not by itself constitute a product defect or fulfillment error.

Return rights for blind-box products remain subject to applicable consumer law and the general return conditions in this policy.

IPHONE CASES

Please confirm your exact iPhone model before completing your order.

If the correct item was supplied according to the model selected at checkout, but the customer selected the wrong model, any eligible return will be treated as a customer-requested return.

RETURN INSTRUCTIONS

Please contact us before returning a product.

Do not automatically return your parcel to the address printed on the shipping package, as this may be a logistics facility rather than the designated return address.

We will provide the appropriate return instructions where a return is approved.